This page explains the terms on which CIPR provides the information and services available through this and other CIPR-operated websites, and third-party websites offering CIPR products and services.
The content contained within this site is for the general information of visitors. No responsibility can be accepted for any use made of the information presented. Visitors should additionally recognise that, although all training and events information is correct at the time of publishing, the CIPR reserves the right to alter programmes, speakers and venues without prior notification.
The CIPR does not warrant or guarantee the accuracy or currency of the information on any CIPR website. If you use any information found on this website to make decisions or take actions, you do so at your own risk and acknowledge that the information carries no warranty, express or implied.
The CIPR cannot accept provisional bookings. All bookings must be made using an official CIPR booking form or through an officially authorised ticketing partner.
All bookings will be confirmed in writing by the CIPR within 72 hours. Please check this confirmation carefully. All errors and amendments must be notified in writing within 48 hours of receipt. If you do not receive your order confirmation within 72 hours, please contact the CIPR on 020 7631 6900 or email firstname.lastname@example.org.
Programme, attendance and joining instructions will be provided five days before the event, provided fees have been paid.
The CIPR reserves the right to alter the programme, trainers or speakers without prior notification.
If deemed absolutely necessary, the CIPR reserves the right to cancel an event up to seven days before the date of the event and will refund 100% of the booking fee where it has been paid in full.
The CIPR will not be held responsible for travel, accommodation, or other contingent expenses for delegates who fail to attend sessions for any reason.
Unless agreed otherwise with the CIPR, all bookings must be paid at least 14 working days prior to the event taking place. Our preferred method of payment is by credit card at the time of booking. If an invoice is requested, you will be asked to provide a purchase order number and accounts payable contact details.
Cheques should be made payable to the CIPR and the invoice number should be quoted on the remittance advice or the back of the cheque. The CIPR regrets it is unable to accept BACS payments.
All invoiced fees are due within 30 days of the invoice date. Where an invoice is issued less than 30 days prior to the event, payment should be made in full, five working days before the first session takes place. All disputed items must be notified in writing within 14 working days of receipt of an invoice.
We understand and will exercise our statutory right to claim interest and compensation charges under the Late Payment of Commercial Debts [Interest] Act 1998 (as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002) if payment is not received in accordance with our agreed terms of payment.
Cancellations and transfer terms
All cancellation and transfer requests must be made in writing to the CIPR. Cancellation by telephone will not be accepted. Only one transfer is permitted per booking. Transfers can be made from one delegate to another or from one workshop to another.
A cancellation of a booking which has already been transferred will not be refunded.
The CIPR cannot offer refunds to delegates who fail to attend sessions for reasons outside the control of the CIPR. Administration charges on transfers and cancellations are as follows:
Cancellation and transfer charges
|Training workshops||31 days+||No charge|
|15-30 days||50% of fee due (or 25% of original course fee for transfer)|
|1-14 days||100% of fee due (or 50% of original course fee for transfer)|
|Conversion day||14 days+||10%|
|Less than 2 days||100% *|
|Social Shorts, The Speaker Live and Fellows' Lunch ||14 days+||20%|
|Less than 14 days||100% *|
|Bespoke training||21 working days+||20%|
|Less than 21 working days||100% *|
|Excellence Awards entry submission||N/a||No refunds|
|Excellence Awards Dinner||10 working days+||20%|
|Less than 10 working days||100%|
|PRide Awards entry submission||N/a||No refunds|
|PRide Awards Dinners||10 working days+||20%|
|Less than 10 working days||100% *|
|Diploma and Advanced Certificate||14 days+||Full refund of course fees|
|Less than 14 days||50% of course fees|
After course start
|100% of course fees|
* Delegates are entitled to send a substitute