This one-day course balances both the theory and practice involved in managing issues and crisis situations. It enables you to understand appropriate actions before, during and after a major incident. The session will provide the skills and confidence to become powerful advocates for your organisation when faced with a major incident that threatens your public reputation.
This comprehensive course is the natural extension of the Handling Media Interviews course and provides practical guidance on handling the media and broader aspects of communication in times of crisis. The course also provides strategies around communications planning and how to make your voice heard when shaping incident response to an incident.
Who should attend?
Anyone who is involved with crisis or incident communication, on behalf of their organisation, on behalf of clients or in briefing spokespeople to make responses. If you're responsible for managing the public reputation of an organisation or expected to deal with communications at the time of a major incident, you'll benefit from this session.
What to expect
Participation in the course will provide you with the wherewithal to:
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