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Internal communication in a time of crisis

Introduction, beginners, data, analysis, management, leadership
Course aim
This one-day workshop will focus on the importance of internal communication in times of crisis.
We’ll explore how to inform and engage your internal community in a variety of different crisis situations; and we’ll build the strategic and tactical understanding necessary to help you best support your people through a crisis and advocate for the organisation in a meaningful way. 

Who should attend?
The workshop is designed for anyone who has an internal communications responsibility or who is tasked with communicating with their internal stakeholders in times of crisis.

What to expect
Practical tips and tools
Real world case study analysis
Personal reflection
Group discussion
Practical exercises

Course objectives
Over the course of the workshop, we will learn about:
The different types of crisis your organisation might face, and the different approaches needed to deal with them;
The vital role of internal communication in the crisis communication mix;
Strategic activity – such as gathering insight, working with leadership, setting objectives, and agreeing an overall approach;
Tactical activity – such as preparing content and crafting messages, choosing spokespeople and selecting channels, listening to employees and addressing questions and concerns
Maintaining engagement and morale
Measuring and evaluating your success
 
When
30/01/2024 09:30 - 15:30
GMT Standard Time
Where
Online
DateLocationRegister
20/03/2024OnlineRegister20/03/2024 16:30:00
Online
ICT200324Crisis and reputation
13/06/2024OnlineRegister13/06/2024 15:30:00
Online
ICT130624Crisis and reputation
04/09/2024OnlineRegister04/09/2024 15:30:00
Online
ICT040924Crisis and reputation
08/11/2024LondonRegister08/11/2024 15:30:00etc.venues Marble Arch
86 Edgware Road
London W2 2EA
ICT081124Crisis and reputation
Level
Intermediate
CPD
10.00
Category
Crisis and reputation
Trainers

Internal communication in a time of crisis

Introduction, beginners, data, analysis, management, leadership
Course aim
This one-day workshop will focus on the importance of internal communication in times of crisis.
We’ll explore how to inform and engage your internal community in a variety of different crisis situations; and we’ll build the strategic and tactical understanding necessary to help you best support your people through a crisis and advocate for the organisation in a meaningful way. 

Who should attend?
The workshop is designed for anyone who has an internal communications responsibility or who is tasked with communicating with their internal stakeholders in times of crisis.

What to expect
Practical tips and tools
Real world case study analysis
Personal reflection
Group discussion
Practical exercises

Course objectives
Over the course of the workshop, we will learn about:
The different types of crisis your organisation might face, and the different approaches needed to deal with them;
The vital role of internal communication in the crisis communication mix;
Strategic activity – such as gathering insight, working with leadership, setting objectives, and agreeing an overall approach;
Tactical activity – such as preparing content and crafting messages, choosing spokespeople and selecting channels, listening to employees and addressing questions and concerns
Maintaining engagement and morale
Measuring and evaluating your success
 
When
30/01/2024 09:30 - 15:30
GMT Standard Time
Where
Online
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