Module 2: Understanding Why Conflict Happens

Module 2: Understanding Why Conflict Happens

Analyse the root causes of workplace conflict and use the SCARF model to understand what triggers emotional or defensive reactions — so you can manage situations more effectively.

Once you register, you'll have access to the course for six months. We’ll send you a reminder one month before your access expires.

Module 2 should take between 30–40 minutes to complete.

On completion, you can log 1 CPD point.

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