Module 3: Communication Skills for Difficult Conversations

Module 3: Communication Skills for Difficult Conversations

Apply active listening and de-escalation techniques, structure difficult conversations using the PEACE framework, and learn to manage emotions — yours and others' — in challenging discussions.

Once you register, you'll have access to the course for six months. We’ll send you a reminder one month before your access expires.

Module 3 should take between 30–40 minutes to complete.

On completion, you can log 1 CPD point.

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