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Crisis Communications: Surviving A Cyber-Attack

Crisis Communications: Surviving A Cyber-Attack

If you asked CEOs what keeps them awake at night what would they say? Undoubtedly, fear of a cyber-attack would be right up there. Cyber-attacks are increasing, with organisations facing an average of 1,876 attacks per quarter in 2024, a 75% year-over-year increase.

In the first half of 2025, the average number of weekly attacks per organization rose to 1,925. We will probably all have read about the recent Jaguar Land Rover attack (and that of Marks & Spencer) but it is not just private companies that are in the firing line.

In June of 2024 more than 3,000 NHS hospital and GP appointments were disrupted by a cyber-attack by a Russian cyber-criminal group, who shared almost 400GB of private information on their darknet site in an attempt to extort money from a company called Synnovis, a pathology testing organisation used by the NHS.

This attack highlights that it is not only organisation’s own systems that need protecting but also those of their third-party suppliers. As crisis communicators we have a role to play in all elements of cyber resilience.

Whether that be creating an internal culture alive to such threats right through to having a plan in place to communicate to all stakeholders if the worse were to happen (and remember this may need to work in the absence of traditional online channels of communication which may be out of action in a cyber-attack.) As we kick off 2026 and we return to our in trays preparing for a cyber-attack is a threat to put right at the top of the pile.

This webinar seeks to help us understand exactly what a cyber-attack is; how they come about; and what the extent of the damage could be – not only to operations, but to reputation and key strategic relationships.

We will be hearing from Rachel Andvig, Director in Risk and Analytics at consultancy, Willis Towers Watson who specialises in cyber-security, and who will take us through the type of attacks we are now seeing.

We will then look at the challenges of communicating through a cyber-attack with Jim Steven, Head of Crisis & Data Breach Response Services for Experian, the global data and technology company that provides data, analytics, and software to help individuals and businesses manage credit risk and prevent fraud.

We will ask who the main stakeholders are we will need to reach; how can we reach thousands (and for some of us) potentially millions in time; and what are our obligations to communicate according to the law and how can we align the operational and communications responses.

Alex Wheeler, Lead Technical Investigations Officer, from the Information Commissioner’s Office (ICO) will be on hand to give insights on the regulatory and legal issues and what the ICO expects in terms of good communication.

The webinar will be held 1.00pm to 2.15pm GMT on Monday, January 26th, 2026.


Contact: Felix Östman
Email: [email protected]
When
26/01/2026 13:00 - 14:15
GMT Standard Time
Where
Online

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