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Crisis Communication in Action: Lessons from the Frontline

Crisis Communication in Action: Lessons from the Frontline

Crisis, Council, Internal Change, Community Cohesion, Sinkhole, Road collapse, Tanker collision,
In today’s fast-moving and high-stakes environment, public service communicators are increasingly called upon to lead during moments of crisis.

This webinar brings together seasoned professionals to share real-world experiences, strategic insights, and practical lessons from recent incidents that tested their crisis communication skills.

Join us for an hour of expert-led discussion, case studies, and reflections designed to equip you with the tools and thinking needed to respond effectively when the pressure is on.

Speakers:
Alison Arnot Chart.PR FCIPR
Author of Internal Communication in Times of Crisis and founder of Catalyst Communications, Alison will explore the vital role of internal communication in crisis response - how to keep teams informed, aligned, and resilient under pressure. She will draw on more than 25 years’ front-line experience in PR, internal communication, crisis communication and change communication across multiple sectors including rail, aviation, and education.

Shaun Gibbons
A media operations leader with extensive experience in high-profile incidents, Shaun will share insights from the Stena Immaculate collision in the North Sea, focusing on rapid response, stakeholder coordination, and managing media narratives.

Giuseppina Valenza FCIPR Chart.PR
Head of Policy and Communications at Tandridge District Council, Giuseppina will discuss the Godstone road collapse, highlighting the importance of clear public messaging, multi-agency collaboration, and community reassurance.

Bridget Aherne Chart.PR (Chair)
Award-winning communications leader and crisis comms specialist, Bridget will chair the session and reflect on the recent Heaton Park Synagogue attack, offering perspectives on sensitive incident handling and building public trust.

This session is ideal for local government and public service communicators - as well as being highly relevant to and public relations practitioners working in high-risk, high hazard, high profile and highly regulated organisations - seeking to strengthen their crisis readiness and learn from peers who’ve led through challenging moments.


Contact: Mandy Pearse
Email: [email protected]
When
24/11/2025 12:30 - 13:30
GMT Standard Time
Where
Online

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