Internal crisis communication is critical to organisational resilience. When crises occur, employees are often affected first and most directly. This skills guide outlines how clear, consistent, two-way communication supports people before, during, and after a crisis - helping organisations prepare, respond effectively, and recover with confidence.
This skills guide covers:
- What internal crisis communication is
- How it must evolve through different crisis stages
- How it must meet key human and organisational needs
and expectations
- How it must use a mix of carefully chosen channels, content
and voices
- The importance of monitoring and adaptation
- Where to find out more
Created by Alison Arnot
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