Lorraine is a freelance communication skills trainer and copywriter. She has worked across all sides of the 'words' business – journalism, PR, advertising and creative writing. Before becoming a professional writer, she qualified in audiology, worked in the NHS with deaf and hard-of-hearing people, then trained in performing arts. She has transferred all of these communication skills into her training courses. Lorraine is also the author of five published stage plays and many short stories.