Risk issues management & crisis

Course aim
This strategic-level course is about embedding reputational risk in your organisation's management processes, with a view to predicting and preventing crises, and mitigating reputational damage when they do occur. You will learn how to identify and prioritise reputational risk issues and how to turn them to advantage. You will also learn to define where reputational risk lies when a crisis hits, and how to respond effectively to that.

Who should attend?
Suitable for communication managers or senior PR executives who are likely to have strategic involvement in identifying reputational risk, crisis planning, and incident management.

What to expect

• extensive reference to case studies
• practical exercises and discussion based on both real and imaginary scenarios
• to share the experience and knowledge of fellow professionals through facilitated discussion
• an interactive course

Course objectives
Participation in the course will provide you with the knowledge to:

• identify and manage reputational risk issues before they become crises
• better understand comparative roles of social and traditional media in escalating crisis
• recognise and tackle organisational cultures that incubate crises
• assess the threat to reputation of an issue or incident
• defend or enhance reputation through adversity
• know what to say when things go wrong.