12. Issues or Crisis Management

This award recognises effective communication in an issues or crisis management context.


  • Department of Health, NHS England, Public Health England and The Royal Free Hospital
    Ebola Health Communications

    This entry was selected as the defining health story of 2014 which demonstrated partnership and collaboration on a significant scale. It reflected the coordination and management of a broad, multi stakeholder community in dealing with a complex and very dynamic issue. As a result of the issues management, the public sentiment towards Ebola in the UK was significantly shifted, with clearly measurable outcomes supported statistically. The team demonstrated a clear strategy with well selected tactics in developing the approach, well prepared and trained/exercised teams which resulted in an excellent example of how to manage such an issue.

    Case study (PDF format, opens in a new window)


  • DFID
    Communicating the UK Government's response to the Ebola crisis in Sierra Leone
  • Lansons
    Lansons for The Co-operative Bank: "Stabilisation and fightback"
  • PLMR
    Seizing the media narrative in response to BBC Panorama
  • Red Consultancy
    Where Is Your Line?
  • Vodafone Group
    Vodafone Law Enforcement Disclosure Report