News

News from the South West Group.

Next events:

Bristol- Why do engaged employees lead to great customer experience?

Tuesday, 13 September 2016 from 18:00 to 19:30

IT'S ALL ABOUT EXPERIENCE: A seminar that explores the link between engaged employees and great customer experience

A recent report by KPMG revealed the UK customer experience top 100 companies achieved double the five-year growth of the FTSE 100. So what is it that brands like Lush, First Direct and John Lewis has that puts their customer experience – and therefore their growth – above other companies?

In this seminar, Gemma McGrattan, director of award winning agency Synergy Creative, will explore the link between employee engagement and customer experience and why it should matter to communication pros.

The session will take a look at the reputational impact of getting customer experience wrong (and the PR opportunities when it goes right!), cover best practice example of companies encouraging a customer-centric culture and share practical advice on how to engage and empower your employees.

Tickets £7.50-£13.79

Attending counts towards 5 CPD points - sign up via Eventbrite at https://www.eventbrite.co.uk/e/engaged-employees-great-customer-experience-tickets-27167853782?aff=es2

CIPR South West AGM 2016

The AGM took place on Tuesday 12 January 2016, 18:00 to 19:30 at the Mariott Royal Hotel, Bristol.

Members elected the new Chair, Julie Jupe; Treasurer, Oliva Burrow; Chair Elect, Rachel Picken; and Secretary, Laura Boxall. Full details of all Committee Members for 2016 are on the Committee pages.

The CIPR's President Elect Jason MacKenzie discussed plans for continuing to offer members benefits in the coming year. Members also heard short talks from CIPR SW&CI PRIDE winners, Bristol City Council and McCann, detailing the reasons behind their success and sharing tips with attendees.

New Chair, Julie Jupe, outlined her priorities for the Region over the next 12 months:

Our focus is all about networking and training opportunities, in particular to

  • Provide opportunities to network with PR professionals across the region
  • Provide members with access to 30 CPD points
  • Signpost other training and professional development opportunities that can be used for CPD.
  • Aim to deliver two one day conference events spring and autumn
  • Work collaboratively with other professionals across the region and across sectors.

PRIDE SCI 2015 – South West Winners

Congratulations to all the South West based businesses and indiviuals winning this year's PRide SCI Awards! Below are the winners based in our South West region. Full details of the region are on the main PRide SCI page and you can read details of winners as they were announced on the @CIPR_SW Twitter feed #PRideSCI.

Consumer Relations Campaign

  • GOLD: McCann; Breaking the taboo around women's health for Balance Activ

Public Sector Campaign

  • SILVER: Plymouth City Council; Are you registered to vote?

Community Relations Campaign

  • GOLD: South West Water; Even Cleaner Seas
  • SILVER: Grayling; Plan A - because there is no Plan B

Low Budget Campaign

  • GOLD: Barefoot Media; Padstow Christmas Festival
  • SILVER: Good Energy; Good Energy, the National Trust & the 'Green, clean' campaign - vintage spring cleaning tips

STEM Campaign

  • GOLD: Good Energy; Energy Miles: Where does my energy come from? Why renewables are the answer

Arts, Culture or Sport Campaign

  • SILVER: McCann; Archery GB 2014/15 press office

Regional Campaign of the Year

  • GOLD: South West Water; Even Cleaner Seas

Best Use of Media Relations

  • GOLD: Barefoot Media; Padstow Christmas Festival

Best Use of Social Media

  • GOLD: Highlight PR; 30th Anniversary Strategy for Sylvanian Families

Best Event

  • SILVER: Inside Media; Conti Media Cup: inflating awareness of Continental Tyres' football sponsorship

Outstanding Young Communicator

  • Laura Hicks MCIPR, Wild Card

Public Sector Team of the Year

  • GOLD: Bristol City Council

Outstanding Small Public Relations Consultancy

  • SILVER: MPAD