The Chartered Institute of Public Relations is a membership-driven organisation which has a responsibility to provide professional services and embody good practice.

The aim of the Research and Information section of the website is to share research projects and information produced by members with members. The CIPR Local Public Services Group actively invite participation from those in the sector who would like to share their knowledge and work. Research should be sent to: CIPR LPS.

More good practice and information resources will also be shared on our blog at We welcome suggestions for material for this and our other resource and professional development programmes.

Research & CPD papers


Councils with the highest satisfaction ratings among their communities are the ones which best demonstrate they provide value for money in the services they deliver. How do they do that? They invest in effective communications.