Ask the Guru: The future of work – going beyond employee engagement to experience

The future of work – going beyond employee engagement to experience - with Ruder Finn

In an external world, a brand’s interaction with its customer’s moves with the times – but for employees, their experience with the same company often continues to rely on tired and lacklustre communications.

As communicators look to innovate, the Internal Customer Experience is becoming more important. Communicators are now applying external consumer and digital trends to the way we interact with and engage our employees. This session will address:

  • The role that communicators play in contributing to the Internal Customer Experience
  • Touchpoints and interactions – what works and what doesn’t
  • Experience best practice – tips from those who have succeeded
  • Communications and HR – how can we work together to enhance the Internal Customer Experience