Conflict is an inevitable part of working in PR and communications — and handling it well is a professional skill. This six-module course equips you with evidence-based frameworks and practical techniques to manage difficult conversations, set professional boundaries, and rebuild trust after disagreements. Each module should take between 30-40 minutes to complete.
Navigating Conflict with Confidence – modules 1-6:
1. Module 1: Understanding Conflict in Professional Relationships
Explore what drives conflict in communications contexts, learn to recognise the early warning signs in client and internal relationships, and reflect on your own experience of conflict at work.
Module price: £37.50 +VAT.
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2. Module 2: Understanding Why Conflict Happens
Analyse the root causes of workplace conflict and use the SCARF model to understand what triggers emotional or defensive reactions, so you can manage situations more effectively.
Module price: £37.50 +VAT.
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3. Module 3: Communication Skills for Difficult Conversations
Apply active listening and de-escalation techniques, structure difficult conversations using the PEACE framework, and learn to manage emotions yours and others' in challenging discussions.
Module price: £37.50 +VAT.
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4. Module 4: Handling Real-Time Conflict
Respond effectively to conflicts as they unfold using the STOP framework, set professional boundaries while maintaining relationships, and know when and how to escalate appropriately.
Module price: £37.50 +VAT.
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5. Module 5: Conflict Resolution & Repair Strategies
Navigate structured resolution conversations, rebuild trust and repair relationships after conflict, and put effective closure strategies in place to prevent issues from recurring.
Module price: £37.50 +VAT.
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6. Module 6: Conflict Prevention & Personal Growth
Develop proactive strategies to prevent conflicts before they arise, build personal resilience, and create a professional development plan for continuous improvement.
Module price: £37.50 +VAT.
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The full course cost is £275 + VAT
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